1.- INTRODUCTION
The present specific conditions of the online store operated by CARNES CAMPO VERDE, hereinafter CCV, are offered as information prior to the purchasing process and complement the general terms and conditions that regulate the general use of the website accessible through the realization of any purchase through CCV necessarily entails the acceptance of the general terms and conditions of access and use of the CARNES CAMPO VERDE website, as well as of the present specific terms and conditions, without objection or reservation of any kind.
2.- ORDER PROCESSING:
Orders must be processed by CCV , where the user will be informed prior to the completion of each purchase of the exact amount of each of their orders, including the associated shipping costs.
Only persons aged 18 or over may process orders through CCV . Users who use CCV guarantee that they are at least that age, as well as the veracity of all registration data provided to CCV . In any case, the User will be solely responsible for any false or inaccurate statements made and for any damages caused to CCV or third parties due to the information provided.
3.-PRODUCT AVAILABILITY:
CCV shows information on product references and available stocks of products.
If for any reason it is not possible to supply one or all of the products included in an order, CCV will contact the user as soon as possible to inform him/her of this circumstance and offer a solution or will proceed to refund the amount paid for the order. If the order contains more items, CCV will not refund the amount paid for the order. will ask the customer if they want their order to be processed or if they prefer to cancel it, thus issuing a gift card for the value of the order.
4.- WARRANTIES OFFERED:
The products sold have the following guarantees.
In any case, and unless proven otherwise, it will be understood that the products comply with the contract provided that they meet all the requirements stated below, unless due to the circumstances of the case any of them are not applicable:
- They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
- They are suitable for the uses to which products of the same type are normally intended.
- They are suitable for any special use required by the consumer and user when this has been made known to the seller at the time of entering into the contract, provided that the latter has admitted that the product is suitable for such use.
- They present the usual quality and performance of a product of the same type that the consumer and user can fundamentally expect, given the nature of the product.
In cases of proven non-compliance of the product with the contract, CCV will proceed - where appropriate and as appropriate - to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.
The deadline for reporting a non-conformity will be the legal one, which is currently two months from when the non-conformity became known.
5.- DELIVERY TIME.
All our orders are delivered by a temperature-controlled courier service, within approximately 1-2 business days from the time the goods leave our store if the order is destined for the Iberian Peninsula. The transport company is responsible for delivery and shipping, and CCV is not responsible in any case.
Our preparation and shipping policy is as follows:
All orders received after 8am are prepared and shipped the next business day, except on Thursdays when we prepare all orders received before 3pm. We do not ship on Fridays, Saturdays and Sundays to ensure the cold chain.
Orders from the Balearic Islands and Portugal are prepared on Mondays, Tuesdays and Wednesdays. In order for us to send your order in the same week, you must place your order before Wednesday 7.55am.
On the day your order is processed and shipped, you will receive an email confirming the shipment at midday. You will receive your order the following morning, usually before 2 p.m., and in exceptional cases on the following business day. (You must take into account possible holidays and delays by the transport agency)
Since it is fresh meat and we have such fast preparation times, it is not possible to schedule, cancel or modify orders. Make sure that the products you have in your cart are the ones you want to receive before confirming your order. (You must take into account possible holidays and delays by the transport agency)
6.- PRODUCT RETURNS – RIGHT OF WITHDRAWAL:
Art. 103, section d) of the LAW FOR THE DEFENSE OF CONSUMERS AND USERS, establishes the possibility that the right to withdrawal does not apply when it comes to a product that can deteriorate or expire quickly, as is the case with fresh meat. This is included in our return policy. Therefore, once the order has been placed, the purchase made cannot be withdrawn.
The products must be in perfect condition, must not have been used and must retain their original labels, as well as their packaging and – where applicable – original documentation and accessory elements, also in perfect condition.
If the return of the product occurs without the original packaging, CCV reserves the right not to refund the full amount paid if the product is considered to have depreciated.
Returns will not be accepted for products customized according to customer specifications or manufactured, adapted or made according to customer specifications.
Return shipping costs will be borne by the buyer.
CCV reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL:
Since it is fresh meat and we have such fast preparation times, orders cannot be cancelled or modified. Make sure that the products you have in your cart are the ones you want to receive before confirming your order .
To proceed with product returns, you must - within 24 hours of receiving the order - send an email to the following address: tienda@carnescampoverde.com indicating the order number affected, as well as the product or products to be returned in accordance with ROYAL LEGISLATIVE DECREE 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws), specifying art. 103 sections d) and e).
CCV will then contact you to confirm or deny the return of the products.
Once the buyer has received the request to exercise his or her right to withdraw and is in possession of the goods to be returned, CCV will examine the products received and then make the return.
The refund of the amount paid for the purchase of the returned product will be carried out as soon as possible, provided that it is an online purchase, within fifteen days of delivery of the order. It will be made by means of a CCV gift card loaded with the balance.
The right of return is excluded for the following products:
- Products sold as part of a promotion (e.g. discounts, special offers).
- Customized products.
The products mentioned above can be returned if they are defective or have manufacturing defects.
CCV reserves the right to reject a return if it is evident that the order process has been handled in an abusive manner (e.g. ordering different variants of the same product to test them).
7.- PRODUCT RETURNS – FACTORY DEFECTS AND/OR TRANSPORT DAMAGE:
The buyer has the option of returning products received in poor condition (provided that said defects were not due to improper handling or use by the user or third parties), or that have been damaged in transport.
Claims in the event of receiving a damaged product must be made as soon as possible, and must occur within 24 hours of receiving the order so that a claim can be opened with the transport insurance; providing all 3 points set out below in full to the email tienda@carnescampoverde.com.
CCV reserves the right to deny the right to return products in cases of violation of the provisions of these specific conditions.
Any missing product must be noted on the delivery note upon receipt of your package. No claims can be made for products not noted on the delivery note.
8.- HOW TO MAKE RETURNS:
To proceed with the return of a product with a factory defect, a statement to this effect must be sent by email to the address: tienda@carnescampoverde.com, indicating the affected order number, as well as the product or products to be returned and a detailed list of the defects observed in them and the other points described in point 7.
The return procedure will then be specified. Except for the defect or fault noted, each product to be returned must be unused and with all its labels, packaging and, where applicable, documentation and original accessories that came with it.
If the product is returned without the original packaging, CCV reserves the right not to refund the full amount paid if the product is considered to have suffered a depreciation.
Once in possession of the returned merchandise, CCV will proceed to examine the products received.
Once the existence of a manufacturing defect has been verified and provided that the conditions indicated above are met, CCV will proceed to process the replacement of the product with another of identical characteristics with the corresponding manufacturer or distributor.
If replacement is not possible, CCV will inform the user of this circumstance and will issue the user the amount corresponding to the purchase of the product by means of a gift card.
In such case, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible on a CCV gift card loaded with an equivalent balance and, always subject to the provisions of these specific terms and conditions.
In the event of receiving products in poor condition due to transport, and provided that their replacement is not possible, CCV will pay the user the corresponding amount by means of a gift card as soon as possible.
9.- USER CONDUCT:
The use of the Website is not permitted for:
- fraudulent purposes, or related to crimes or illegal activities of any kind
· send, use or reuse material that is illegal, offensive, abusive, indecent, defamatory, obscene or threatening of any kind, or that constitutes a violation of intellectual or industrial property rights, including copyright and trademarks, or confidentiality, privacy or any other right, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising, chain letters, mass mailings or any other type of "spam" - generate any type of unnecessary annoyance or inconvenience
10.- ACCESS AND CONDITIONS OF USE:
Full access to the Website's web pages requires that you first register as a user, once you have accepted the General Conditions.
When you use the Website, you are responsible for maintaining the confidentiality of your account data and password and for restricting access to your computer to prevent any unauthorized use of your account.
CCV reserves the right to deny any attempt to access the Website, cancel accounts, remove or modify content, or cancel orders if you breach applicable law, these General Conditions or any Specific Conditions or other terms and conditions or policies.