1. GENERAL INFORMATION.

This website is owned by CARNICERIAS CAMPOVERDE SLU (hereinafter, the “Company”) whose details are as follows:

• Registered office: SALVADOR SANCHEZ FRASCUELO AVENUE 9 LOCAL 18. 28411 Madrid

• NIF: B85768935

• Email: Tienda@carnescampoverde.com

This document (as well as the rest of the documents related to it) will regulate the conditions that govern the use of this Website www.carnescampoverde.com and the purchase or acquisition of products offered therein (hereinafter, Conditions).

The aforementioned Conditions are included in the activity carried out by CARNICERIAS CAMPOVERDE SLU on the Website, which is the purchase of meat products and meat derivatives.

It is necessary that the User, before accessing, browsing and/or using this website, read these Conditions, the Legal Notice, Cookies Policy, and the Privacy Policy from CARNICERIAS CAMPOVERDE SLU .

In turn, the User, by using this Website and/or by requesting the purchase of a product, will be bound by the aforementioned conditions. If you do not agree with them, you should not use this Website.

These Conditions are subject to change. In any case, the User is responsible for consulting them each time he/she accesses, browses or uses the Website, and those in force at the time he/she requests any of the products offered will apply. If the User has any questions about the Conditions, he/she may contact CARNICERIAS CAMPOVERDE SLU , through any of the means provided above.

2. THE USER .

Browsing, accessing and using the Website confers the status of user/s, and all the Conditions established in this document, as well as any subsequent modifications that may occur, are accepted from the moment the corresponding navigation within the Website begins. All of this without prejudice to the application of the corresponding legal regulations applicable in each case.

The User assumes responsibility for the correct use of this Website. This responsibility shall include:

  1. Only use the Website to make legally valid inquiries, purchases and/or acquisitions.
  2. Do not make any type of false or fraudulent purchase and/or acquisition. If the purchase can be classified as such, it will be cancelled and the competent authorities will be informed.
  3. The contact information provided will be true and lawful, all based on our Privacy Policy.

In any case, the User declares to be over eighteen (18) years of age and to have full legal capacity to enter into contracts through this Website. If the User is not of legal age, please do not proceed with the purchase of any of the products offered on this website.

The Website is primarily aimed at Users residing in Spain. Therefore, CARNICERIAS CAMPOVERDE SLU is not responsible for the Website complying, in whole or in part, with the laws of other countries.

The User, at his/her discretion, may formalize with CARNICERIAS CAMPOVERDE SLU the contract of sale of the desired products in any of the languages ​​in which these Conditions are established, on this Website.

3. PURCHASE PROCESS.

Users, whether through access as guests or registered, may purchase on the Website by the established means and methods. They must follow the online purchasing and/or acquisition procedure of www.carnescampoverde.com, during which various products may be selected and added to the cart, basket or final purchase space.

In turn, the User must fill out, complete and check the information requested at each step, although, during the purchasing process, before making the payment, the purchase data can be modified.

The User will then receive an email confirming that CARNICERIAS CAMPOVERDE SLU has received their order or request for purchase and/or provision of the service, this message being the confirmation of the order. If applicable, they will also be informed by email when their purchase is being sent. If applicable, this information may be made available to the User through their personal connection space on the Website.

The User acknowledges having knowledge, at the time of purchase, of certain specific conditions of sale that concern the product and/or service in question and that are displayed next to the service or, where applicable, image on this Website. The following serve as an illustrative example (in no case exhaustive) depending on the case:

  • Name.
  • Price.
  • Components.
  • Weight.
  • Amount.
  • Color.
  • Product Details.
  • Product Features.
  • Method of carrying out the service.
  • Cost of the service and/or product.

Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic delivery note that will be sent to the User by email and/or through his/her personal connection space on the Website. In turn, the User may, if he/she wishes, obtain a copy of his/her invoice in paper form, by requesting it from CARNICERIAS CAMPOVERDE SLU using the contact spaces on the Website or through the contact details provided above.

The User acknowledges that he/she is aware, at the time of purchase, of certain specific conditions of sale concerning the product in question. The search for the required product will be carried out using its reference number.

And acknowledges that placing the purchase order constitutes full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders and payments that occur during transactions carried out on the Website may be archived and kept in the computerized records of CARNICERIAS CAMPOVERDE SLU in order to constitute a means of proof of the transactions, respecting the reasonable conditions of security, laws and current regulations that apply to it (in particular, the RGPD, LOPD - GDD and LSSI-CE), all in compliance with the data protection policy from our website.

4. AVAILABILITY.

All purchase orders received by CARNICERIAS CAMPOVERDE SLU through the Website are subject to product availability and/or force majeure (clause nine of these Conditions) affecting the supply of the same. If there are difficulties regarding availability, CARNICERIAS CAMPOVERDE SLU undertakes to contact the User and refund any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible.

5. PAYMENT METHOD AND PRICES.

The prices shown on the Website are final, in euros (€) and including taxes, unless otherwise indicated by law, especially in relation to VAT. The prices are given with respect to the weights of each variant, and these weights are approximate, and in some cases may vary by +/-10% without being grounds for complaint.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has freely and voluntarily selected and chosen. Even so, prices may change at any time, but possible changes will not affect orders or purchases with respect to Users who have already received an order confirmation.

Regarding payment methods, these will be: bank transfer, credit or debit card (using the Stripe platform), or payment through a PayPal account.

Credit cards will be subject to verification and authorization by the issuing bank entities. If said entity does not authorize the payment, CARNICERIAS CAMPOVERDE SLU will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once CARNICERIAS CAMPOVERDE SLU receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the User is sent the confirmation of the shipment and/or confirmation of the service provided in the manner and, where applicable, at the established place. In any case, the User confirms that the payment method is his/hers.

6. DELIVERY AND SHIPPING.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.

Shipping will be carried out after receipt of payment. Products purchased from CARNICERIAS CAMPOVERDE SLU are delivered to the Peninsula. The products will be sent to the delivery address you indicate during the order.

The indicated times are indicative and correspond to the order preparation and delivery times. These times may vary between 1-2 working days. The purchased products will be delivered to the person and address indicated in the order. By default, delivery notes/invoices will be sent to the email address indicated by the customer at the time of registration, when requested.

The shipment will be made through the company SEUR FRÍO or similar, which will manage the transfer of the product. For this purpose, personal data will be communicated to you in order to process the shipment. It is important to note that on Fridays, Saturdays, Sundays, eves and regional and/or national holidays, there will be no departure or delivery of orders. However, any delay will not imply cancellation of the order or any compensation.

Shipping costs will be offered independently depending on the geographic location of the User's address.

An order is considered delivered when the carrier delivers the package to the User and the User signs the delivery receipt. It is the Customer's responsibility to check the condition of the goods upon receipt and to indicate any anomalies on the delivery receipt.

Deliveries will only be made on paved roads and properly numbered on maps. Claims for non-delivery on unpaved roads or dirt tracks will not be accepted.

7. TECHNICAL MEANS TO CORRECT ERRORS.

Users are hereby informed that if they detect that an error has occurred when entering the data required to process their purchase request on the Website, they may modify the data by contacting CARNICERIAS CAMPOVERDE SLU through the contact spaces provided on the Website and, where applicable, through those provided for contacting customer service, and/or using the contact details provided in the first clause (General Information).

Likewise, the User is referred to consult the Legal Notice and Privacy Policy to obtain further information on how to exercise your right to rectification as established in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter RGPD), as well as Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights (hereinafter LOPD – GDD).

8. RETURNS.

In cases where the User purchases products through the Website, he/she has a series of rights, as listed and described below:

  1. Right of Withdrawal: Art. 103, section d) of the LAW FOR THE DEFENSE OF CONSUMERS AND USERS, establishes the possibility that the right to withdrawal does not apply when it comes to a product that can deteriorate or expire quickly, as is the case with fresh meat. This is included in our return policy. Therefore, once the order has been placed, the purchase made cannot be withdrawn.

If you wish to exercise this right of withdrawal, the User must notify CARNICERIAS CAMPOVERDE SLU of their decision. You may do so, where appropriate, through the contact spaces enabled on the Website.

The User, regardless of the means chosen to communicate his decision, must clearly and unequivocally express his intention to withdraw from the purchase contract.

In the event of accepting withdrawal, CARNICERIAS CAMPOVERDE SLU will reimburse the User, by means of a gift card, for all payments received, excluding shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which CARNICERIAS CAMPOVERDE SLU is informed of the User's decision to withdraw.

CARNICERIAS CAMPOVERDE SLU may retain said refund until it has received the products or items purchased, or until the User presents proof of their return, depending on which condition is met first.

The User may return or send the products to the address provided by CARNICERIAS CAMPOVERDE SLU, taking charge of the shipping at all times.

And you must do so without any undue delay and, in any case, no later than within 24 calendar hours from the date on which CARNICERIAS CAMPOVERDE SLU was informed and confirmed of the decision to withdraw.

The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. In the case of products offered by CARNICERIAS CAMPOVERDE SLU , it is important to highlight the wording of said article ("the supply of goods that may deteriorate or expire quickly") given that in many circumstances the client and/or consumer could be included in such a case.

In any case, no refund will be made if the product has been used beyond its mere opening, for products that are not in the same condition as when they were delivered or that have suffered any damage after delivery. Likewise, the products must be returned using or including all their original packaging, and any other documents that may accompany them, in addition to a copy of the purchase invoice.

All of the above will be applicable as long as it does not fall into any of the exceptions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, especially its article 103.

If you have any problems with products or services purchased on this website, you can file a claim through the European Union's dispute resolution platform. CARNICERIAS CAMPOVERDE SLU reserves the right to refuse to accept the claim submitted through the platform.

  1. Return of defective products or shipping error : these are all cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, he/she must contact CARNICERIAS CAMPOVERDE SLU immediately and inform it of the existing discrepancy (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether a refund or, where appropriate, a replacement is appropriate. The User will be responsible for the return shipping costs.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amount paid for products that are returned due to a defect, when it actually exists, will be fully refunded. The refund will be made through the same payment method that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at any given time for the User, as a consumer and user, will always be observed.

  1. Guarantees : the User, as a consumer and user, enjoys guarantees on the products that may be purchased through this Website, in the terms legally established for each type of product and/or service, CARNICERIAS CAMPOVERDE SLU being responsible

In this sense, it is understood that the products comply with the contract provided that: they conform to the description made by CARNICERIAS CAMPOVERDE SLU and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended; and they present the quality and performance that are usual for a product of the same type and that are fundamentally expected of it.

  1. Cancellations : Due to the speed of our service, and because it is fresh meat, it is not possible to cancel/modify an order once it has been placed.

9. DISCLAIMER .

Unless otherwise provided by law, CARNICERIAS CAMPOVERDE SLU will not accept any responsibility for the following losses, regardless of their origin:

  • Any losses that were not attributable to any breach on your part.
  • Business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was entered into between both parties.

Likewise, CARNICERIAS CAMPOVERDE SLU also limits its liability in the following cases:

  • CARNICERIAS CAMPOVERDE SLU applies all measures concerning providing an accurate display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others of this nature.
  • Technical failures that, for unforeseen or other reasons, prevent the normal operation of the service via the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. CARNICERIAS CAMPOVERDE SLU makes every effort to carry out the purchase, payment and shipping/delivery process of the products, however it is exempt from liability for causes that are not attributable to it, such as unforeseen events or force majeure.
  • In general, CARNICERIAS CAMPOVERDE SLU will not be liable for any failure or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, due to force majeure, and this may include, but is not limited to:
  1. Strikes, lockouts or other protest measures.
  2. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Inability to use trains, boats, planes, motor vehicles or other means of transport, public or private.
  5. Inability to use public or private telecommunications systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and CARNICERIAS CAMPOVERDE SLU will have an extension in the period to comply with them for a period of time equal to the duration of the cause of force majeure. CARNICERIAS CAMPOVERDE SLU will use all reasonable means to find a solution that allows us to fulfill our obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS.

By using this Website, the User accepts that most communications with CARNICERIAS CAMPOVERDE SLU are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that CARNICERIAS CAMPOVERDE SLU sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User may send notifications and/or communicate with CARNICERIAS CAMPOVERDE SLU through the contact details provided in these Conditions and, where applicable, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, CARNICERIAS CAMPOVERDE SLU may contact and/or notify the User by email or at the postal address provided.

11. WAIVER.

No waiver by CARNICERIAS CAMPOVERDE SLU of any specific right or legal action or the lack of requirement by CARNICERIAS CAMPOVERDE SLU of strict compliance by the User of any of its obligations will constitute a waiver of any other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with its obligations.

No waiver by CARNICERIAS CAMPOVERDE SLU of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

12. NULLITY.

If any of these Conditions were declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT.

These Conditions and any document expressly referred to herein constitute the entire agreement between the User and CARNICERIAS CAMPOVERDE SLU in relation to the object of sale and replace any other previous agreement, pact or promise agreed verbally or in writing by the same parties.

The User and CARNICERIAS CAMPOVERDE SLU acknowledge having agreed to enter into a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

14. DATA PROTECTION.

The information or personal data that the User provides to CARNICERIAS CAMPOVERDE SLU in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy Policies. By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

15. APPLICABLE LEGISLATION AND JURISDICTION.

Access, navigation and/or use of this Website and the contracts for the purchase of products through it shall be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between CARNICERIAS CAMPOVERDE SLU and the User, will be subject to the jurisdiction of the Spanish courts and tribunals. CARNICERIAS CAMPOVERDE SLU and the user agree to submit any disputes that may arise in relation to the contracting of products or services subject to these General Conditions, to the Courts and Tribunals of the User's domicile.

16. COMPLAINTS AND CLAIMS.

The User may send CARNICERIAS CAMPOVERDE SLU their complaints, claims or any other comments they wish to make through the contact details provided at the beginning of these Conditions (General Information).

In addition, CARNICERIAS CAMPOVERDE SLU has official complaint forms available to consumers and users, which they can request from CARNICERIAS CAMPOVERDE SLU at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between CARNICERIAS CAMPOVERDE SLU and the User, the User as a consumer may request an extrajudicial solution to disputes, in accordance with Regulation EU No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters. http://ec.europa.eu/odr